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FRC: Family Resource Center Volunteer

Program Goal: To provide patients, families and staff access to resources on a wide variety of topics pertinent to children, their health and well-being. This position is truly a critical factor in providing a valuable service that has an immediate and visible impact.

Must have strong people skills AND be comfortable with technology, pay careful attention to detail & ability to follow instructions. Needs to be organized, flexible, independent, have good communication skills (bilingual a plus) and work well with a diverse population. Must be willing to be playful, silly, & feel comfortable working at the bedside. Volunteers may be asked to support & participate in any of the following job responsibilities below. A 6-month minimum commitment is required.

Family Resource Center Staff the front reception desk of the FRC. Greet & orient resource center visitors & assist them in locating materials. Answer the phone, direct inquiries & take messages. Maintain usage statistics, record patron information, check resources in & out, re-shelve & re-file returned resources, straighten up, make photocopies of requested materials, & help with special projects when feasible.

Bedside Introduce FRC services to newly admitted patients on the inpatient units. Volunteers circulate throughout the inpatient units offering patients & families reading materials & videos; facilitating reading & storytelling activities when appropriate. Handle required record keeping for loaned materials & maintain communication channels with resource center staff & other volunteers.
Books Alive! Volunteers offer children restricted to their room, an interactive reading experience utilizing iPads. Volunteers may also be asked to introduce technology & teach patients how to access digital library resources.

Reading Buddies Provide reading aloud, storytelling activities & games for patients & their families at the bedside. They offer a friendly & supportive environment for children.

Storyline Volunteers record a children's story for the FRC Storyline program. This program offers children the opportunity to listen to stories at any time of the day or night, providing comfort, distraction or entertainment using the LPCH telephone system.

Story Corner Volunteers read stories & tell tales to our patients and families visiting the FRC. Volunteers work with staff to coordinate the story time and associated activities. Restocking books, reorganizing story corner books, & cleaning the area after each patient use.

Broadcast and Recording Studio Volunteers assist staff in promoting & facilitating programs live & pre-recorded in the Studio. Join us in providing Karaoke and Bingo to our patients weekly. Experience in digital media, film, photography, editing, & live production is a bonus.

Facilities: Lucile Packard Children's Hospital - Main Building

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